Our monitoring is showing a lower than normal success rate on Entra ID backups over the last 24 hours. Our development team are currently investigating.

Scope:  Entra ID accounts only

Status:  Mitigated

Our engineers are currently working with on-site personnel to resolve this.

Scope:  Backup accounts that send data to the zais servers in South Africa will be unable to backup at this time. Restore from mirror server is still possible.

Other regions are not affected.

Status:  Resolved

Completing a training module and actually understanding it are two different things. Until now, security awareness training gave administrators visibility into completion rates, but not into whether the content had landed. For MSPs trying to demonstrate the value of security training to clients, completion alone is a hard metric to sell.

What's new

Built-in quizzes are now available as part of security awareness training modules for both MSP and customer admins. From scheduling through to reporting, the entire flow has been designed to make it easy to verify understanding, not just completion, across your client base.

What to expect

• Built-in quizzes available on selected security awareness training modules

• Quiz column added to the Select modules page during SAT scheduling

• Email notifications to managers when users fail or do not attempt a quiz before the deadline

• Average quiz scores and attempt rates visible within SAT campaign details

• Improved end-user training page with a clear introduction, module, and quiz flow

Not yet using Security Awareness Training?

It's a powerful way to verify that your clients' teams understand security best practices, not just that they've completed a module. Reach out to your account manager to find out how to get started.

Getting started

If you're already using our SAT product, you can start using quizzes straight away. Go to Security Awareness Training and select Schedule SAT. The Quiz column is now available on the Select modules page.

For full details, see Schedule Security Awareness and View SAT Campaign Details in the TitanHQ knowledge base.

We'd love your thoughts

Now that quizzes are live, we want to hear how they're working for you. A few things we're keen to understand:

• How are you using quiz results in your client conversations and QBRs?

• Are there specific topics or modules where you'd like to see quizzes added?

• What other reporting or visibility features would help you demonstrate training value to clients?

👉 Drop your thoughts in the comments below, or reach out to Dolores Madden directly.

Managing separate credentials across multiple platforms adds friction for your team and your clients. Onboarding takes longer than it should, and the context-switching between cybersecurity and data protection creates unnecessary overhead.

For MSPs managing security services at scale, a fragmented login experience is more than an inconvenience. It slows everything down.

How we are solving for this

We're rolling out unified authentication across our Cybersecurity and Data Protection platforms, giving users a single set of credentials to access both platforms. Whether your team authenticates with Microsoft, Google, or email and password, the experience will be consistent and seamless across every platform.

For organisations that manage their own identity, you'll be able to bring your own SSO via Microsoft Entra ID, Okta, or any SAML-compliant provider.

And with MFA, step-up verification, authenticator apps, and passkey support, every account will be protected, with sensitive actions requiring fresh identity confirmation.

We'd love your thoughts

As we roll this out, we want to make sure it works for the way your team operates. A few things we're keen to hear from you on:

• Which identity provider does your organisation currently use?

• How much time does your team spend handling password reset requests today?

• Are there specific authentication or SSO requirements we should know about?

👉 Drop your thoughts in the comments below, or reach out to our team directly.

Your PSA is the operational nerve centre of your business. Every ticket, time entry, contract, and billing cycle flows through it, and when your security tooling doesn't connect cleanly with your PSA, the gaps show up fast.

Manual ticket creation, duplicated data entry, and disconnected reporting all eat into technician time and make it harder to demonstrate the value of your security services to clients.

What we're building

We're extending integrations with HaloPSA, ConnectWise, Autotask, and Syncro. Security events and activity from CyberSentriq will flow automatically into your PSA workflows, so incidents surface as tickets, user risk data sits alongside asset records, and reporting feeds into client billing and QBRs without manual effort. The goal is to keep your security operations and service management working in step, without the admin overhead in between.

What to expect

• Native integrations with HaloPSA, ConnectWise, Autotask, and Syncro

• Automatic ticket creation from security events and alerts

• User risk and activity data accessible alongside existing asset records in your PSA

• Reporting that feeds directly into client billing and QBR workflows

• Reduced manual administration across your security and service management stack

We'd love your thoughts

As we develop these integrations, your input will help us prioritise what matters most. A few things we're keen to hear from you on:

• Which PSA platform are you currently using, and what integration features would add the most value?

• What security events or data would you most want to see surface automatically as tickets?

• Are there specific workflow automations that would save your team the most time?

👉 Drop your thoughts in the comments below, or reach out to our team directly.

When end users can't see their own quarantined emails or track their security awareness training progress, the burden falls on your team.

Password reset-style requests for quarantine releases, chasing training completion, and fielding "where's my email?" tickets all add up to admin overhead that gets in the way of higher-value work.

What we're building

We're giving end users direct access to their own quarantine reports and security awareness training modules. Individuals will be able to view quarantined emails, manage their own preferences, and track their training progress without needing to raise a support ticket. Less back-and-forth for your team, and a more engaged, security-aware end user on the client side.

What to expect

• Personal quarantine reports accessible at the user level

• Access to individual security awareness training modules and progress reports

• User-level preferences so individuals can manage their own experience

We'd love your thoughts

We want to make this as useful as possible for partners and end users alike. A few things we're keen to hear from you on:

• How much time does your team currently spend handling quarantine-related requests from end users?

• What information would end users find most useful to see in their personal quarantine report?

• Are there other self-service capabilities you'd like to see added for end users?

👉 Drop your thoughts in the comments below, or reach out to our team directly.

Additional resources have been allocated to facilitate catch-up and to prevent the delay from affecting future backups.

Email remains the number one attack vector for businesses of all sizes. Spam, phishing, business email compromise, and advanced social engineering attacks are increasing in volume and sophistication, and the stakes for getting it wrong have never been higher.

For MSPs, managing email security across multiple clients means balancing robust protection with the visibility and control needed to stay on top of threats without adding unnecessary overhead.

What we're building

We're bringing phishing and spam protection together with secure email gateway capabilities into a single, unified email security platform. Rather than managing separate tools for spam filtering and phishing protection, you'll have one solution that covers the full threat landscape, from bulk spam to targeted phishing and business email compromise, all from one place.

Gateway-level protection stops threats before delivery, while powerful controls, quarantine management, and reporting give you the visibility to manage email security effectively across your entire client base.

We'd love your thoughts

As we continue to develop our unified email security platform, we want to hear from you. A few things we're keen to understand:

• Which email threats are causing the most issues for your clients right now?

• How are you currently managing spam filtering and phishing protection, and where are the gaps?

• What would make managing email security across multiple clients easier for your team?

👉 Drop your thoughts in the comments below, or reach out to our team directly.

Getting email security configured correctly across Microsoft 365, NDR, and journaling rules is critical, but the setup process has not always made it easy to know whether everything is working as it should. Missed steps, unclear feedback, and manual verification have made onboarding more time-consuming than it needs to be.

What we're building

We're improving the connections experience for email security solutions in our Cybersecurity platform. Automated configuration steps will guide you through setting up Microsoft 365, NDR, and journaling rules, with clear progress tracking at every stage so you can move forward with confidence. By the time you're done, you'll know your mail flow is active and protection is in place.

We'd love your thoughts

We want to make this as useful as possible for partners and customers. A few things we're keen to hear from you on:

• Which connections do you find most complex or time-consuming to set up today?

• What information would you find most helpful to see at each stage of setup?

• Are there other connection or configuration improvements you'd like to see?

👉 Drop your thoughts in the comments below, or reach out to our team directly.

Setting up Microsoft 365 backup has historically meant connecting each service individually, a repetitive process that adds time and friction, particularly when you're onboarding multiple clients. We've been listening to your feedback, and we're making a change.

What we're building

Soon, you'll be able to add Exchange, OneDrive, SharePoint, and Teams in a single, unified flow, with no more repeating the same steps for each service. Our new express route approach brings everything together for a faster, cleaner onboarding experience, getting protection in place from the moment setup is complete.

What to expect

We're rolling this out in phases:

• Phase one: Add all selected Microsoft 365 services in one guided flow

• Phase two: Authenticate with Microsoft just once across all services

We'd love your thoughts

As we continue to develop this, your input helps us get it right. A few things we're keen to hear from you on:

• Which Microsoft 365 services do you prioritise when onboarding a new client?

• What causes the most friction in your current setup process?

• Are there other onboarding improvements you'd like to see alongside this?

👉 Drop your thoughts in the comments below, or reach out to Adriana Mironova directly.